The MDR-1000PRO model supports pets up to 13 kg. The MDR-3000PRO model is suitable for pets weighing 12 to 22 kg.

This product is designed to dry efficiently without stressing your pet, even with low airflow. Stronger airflow is emitted from the bottom and back, while gentle breezes come from the upper sides to maintain balanced air circulation. The drying system focuses on the circulation of air, rather than just the strength of the wind.

Place the scent pouch underneath the bio pad. Depending on the usage environment, it can typically be used for about 1 to 2 weeks.

Yes, you can normally use it with the door open as a pet house. During drying, it can also be used with the door open if your pet is already accustomed to it.

Consumables can be purchased from the Petconnexion website www.petconnexion.com.sg

The product comes with a 1-year warranty from the date of purchase. You can contact us via WhatsApp or email to arrange an appointment for after-sales service at the Service Centre.

Yes. The drying system is temperature-controlled with safety sensors to prevent overheating. The quiet operation, soft airflow, and optional soothing modes help reduce stress for pets with sensitive skin or nervous temperaments.