For any issue, please feel free to contact our service team at +65 8412 8836 or email us from contact mailbox. Our experienced staff will help troubleshoot and assess if repair or replacement parts will be required. If necessary, our staff will schedule a service appointment at a suitable time for you to bring in your PEPE DRY ROOM for our technical support team to check. For your convenience, we also offer Door-to-Door repair pickup ($45 each way) and onsite repair service ($60 onwards). Please contact our service team for more information on this service and fees.

For PEPE DRY ROOM, this will depend on the nature of the issue reported. In most cases, you will only need to bring in the Top unit. The body of the unit and sliding door are usually not required. Please check with our service team for more information.

The average repair takes about 7-10 days. This time is required to ensure proper diagnosis, repair and servicing for your unit Whilst we hope to fix and return your system as soon as possible, there are times or circumstances where the replacement parts are not readily available, and we seek your understanding that such circumstances will inevitably delay the length of repair. Our service team will inform you if there is any delay and update once ready for pickup.

To help you avoid the hassle of bringing in your unit, we are happy to offer door to door repair pickup for a small transport fee – each way $45. Depending on the issue, on-site repair at your residence is also available. Please feel free to contact our service team for more information.

Pepe Dry Room is warranted for 12 months from the purchase date against any defects under normal use. For Singapore customers, our warranty assurance includes technical support, repair services and replacement parts for your Pepe Dry Room unit. Our Care team also support International customers with technical guidance, assessment and free parts for warranty repairs or replacement. Please note, there may be charges for administration and postage cost for free parts replacement for warranty repairs.

It is important to dry thoroughly with a towel and comb the fur from time to time in between use of the dry room. After taking a bath, immediately set the temperature to 40°C and adjust the air volume in level 4, then lower the temperature when the fur is almost dry. Keep in mind that comfortable drying is more important than quick drying.

Pets have higher body temperature than humans. Even if you set it the temperature to 40°C, it will only feels about 28°C when wet. However, please keep mind that lowering the temperature, when the hair is almost dry, makes the drying experience more comfortable for the pet.

The 7-direction three-dimensional wind and bio pad will dry the stomach and feet thoroughly. Frequently combing and drying with a towel in the middle can greatly reduce the drying time.

PEPE Pet Dry Room minimizes the stress with the help of white noise technology and air circulation which does not blows the wind directly in the pet's face. Plus, the patented shutter-type sliding door which can be use as a pet house, leaving the door open and letting the pet to adapt to the product. If the pet refuses to use the dry room, let them take a break, enjoy and be familiarized with it first, then you will see them going inside the dry room when they already feels comfortable with it.

The main air inside the PEPE Pet Dry Room blows from the floor and the back air nozzles. The other air nozzle direction is designed to help in the air circulation rather than blowing direct wind. Unlike the standard dryers that focuses on the air speed and drying drastically, the PEPE Pet Dry Room increases the amount of air to dry the whole body without blowing direct wind on the pet’s face. The warm air wraps up from the top of the dry room to the floor with moderate wind strength and direction that reduces the stress on the pet during the drying process.